Returns & refunds
How do I return an item?
Open the order, tap Return or refund an item within 7 days of delivery, choose the items and a reason.
You can ask for a return up to 7 days after delivery. Add a photo when the item is damaged, wrong, incomplete or not as described: those are approved straight away. Without a photo the seller has 2 days to answer; if they don't, we approve it.
We book the return courier for you. Print the label we give you, or have the parcel ready for pickup. Return delivery is free when the problem is the seller's.
Items worth under $15.00 with a seller problem are usually refunded at once and you keep them.
Step by step
- Open My orders and choose the order.
- Tap Return or refund an item.
- Choose the items and how many, pick the reason and add photos.
- Send it back with the label or pickup we arrange.
