Returns & refunds

Last updated 30 October 2026

Every order on RundzeeGlobal is covered by buyer protection. Sellers are only paid after delivery and a 3-day protection window, so if something goes wrong we can put it right with the payment we are still holding.

When you get a refund

Your order never arrived. Report it from your order page and you get a full refund, including delivery.
It arrived damaged. Ask for a return within 7 days of delivery.
It is not as described. For example the wrong item, size or colour, missing parts, or clearly different from the listing photos and description. Ask for a return within 7 days of delivery.
The seller cancels. You are refunded in full automatically, including delivery.

For damaged and not-as-described reports, our team looks at the courier tracking, what you tell us and the messages between you and the seller. We may ask you for photos of the item and the packaging, so please keep them. When the report is valid we refund you in full, or in part if you would rather keep the item. Sometimes we ask you to send the item back first; if so, we tell you how.

How to return an item

Open My orders and choose the order. You can ask for a return up to 7 days after delivery.
Tap Return or refund an item, choose the items and how many, pick the reason and add a photo.
Damaged, wrong, not-as-described or incomplete items with a photo are approved straight away. Without a photo the seller has 2 days to answer; if they do not, we approve it. If the seller says no, our team decides within one business day.
We book the return courier for you: print the label we send you, or have the parcel ready for pickup. Return delivery is free when the problem is the seller's.
You are refunded as soon as the parcel is back with the seller, for the items you returned (and the original delivery when you send the whole order back). Items worth under $15.00 are refunded at once and you keep them.

If an order never arrives, report a problem from the order page instead. If a courier fails or loses your parcel, we book another one once or cancel the order and refund you in full automatically.

Change-of-mind returns

If the item is as described but you no longer want it, you can return it only when the store accepts change-of-mind returns (the return form tells you). The return delivery is then taken off your refund and the original delivery is not refunded. Items such as opened cosmetics, food, underwear and custom-made goods usually cannot be returned for hygiene or safety reasons.

Wholesale and custom orders agreed through a quote are normally final unless they arrive damaged or not as described.

How refunds are paid

Refunds go back to the card you paid with, through our payment provider Stripe.
If the courier lost or damaged your parcel, the refund comes from RundzeeGlobal. You don’t have to claim from the courier.
We send the refund as soon as it is approved. Banks usually show it within 5 to 10 business days.
We never ask you to pay, or to accept a refund, outside RundzeeGlobal. Payments made outside the site are not covered.

For sellers

While a buyer’s report or return is open, the payout for that order is held. If we refund the buyer, your share of the refunded items (and the return delivery when the item was damaged, wrong or not as described) is not paid out to you; if you were already paid, it is taken from your next payouts. Answer return requests within 2 days from Sell → Returns, where you can also choose to accept change-of-mind returns. Answer buyer messages quickly: most problems are solved fastest by talking. Your obligations are in the seller agreement.

Your legal rights

This policy does not limit any rights you have under consumer protection law.

Questions

Email support@rundzeeglobal.com. RundzeeGlobal is operated by Rundzee, LLC, 14900 Interurban Ave S Ste 271, Tukwila, WA 98168, USA.

When you get a refund

Your order never arrived. Report it from your order page and you get a full refund, including delivery.

It arrived damaged. Ask for a return within 7 days of delivery.

It is not as described. For example the wrong item, size or colour, missing parts, or clearly different from the listing photos and description. Ask for a return within 7 days of delivery.

The seller cancels. You are refunded in full automatically, including delivery.

How to return an item

Open My orders and choose the order. You can ask for a return up to 7 days after delivery.

Tap Return or refund an item, choose the items and how many, pick the reason and add a photo.

Damaged, wrong, not-as-described or incomplete items with a photo are approved straight away. Without a photo the seller has 2 days to answer; if they do not, we approve it. If the seller says no, our team decides within one business day.

We book the return courier for you: print the label we send you, or have the parcel ready for pickup. Return delivery is free when the problem is the seller's.

You are refunded as soon as the parcel is back with the seller, for the items you returned (and the original delivery when you send the whole order back). Items worth under $15.00 are refunded at once and you keep them.

If an order never arrives, report a problem from the order page instead. If a courier fails or loses your parcel, we book another one once or cancel the order and refund you in full automatically.

Change-of-mind returns

Wholesale and custom orders agreed through a quote are normally final unless they arrive damaged or not as described.

How refunds are paid

Refunds go back to the card you paid with, through our payment provider Stripe.

If the courier lost or damaged your parcel, the refund comes from RundzeeGlobal. You don’t have to claim from the courier.

We send the refund as soon as it is approved. Banks usually show it within 5 to 10 business days.

We never ask you to pay, or to accept a refund, outside RundzeeGlobal. Payments made outside the site are not covered.

For sellers