Help & support

Email support@rundzeeglobal.com. We reply within one business day, usually much sooner.

Buyers

• Where is my order? Open My orders. Every order shows live courier tracking.
• It never arrived, or arrived damaged. Open the order and tap “Report a problem” within 3 days of delivery. See Buyer protection.
• Refunds go back to the card you paid with, usually within 5–10 business days.

Sellers

• How do I get paid? Set up payouts in Sell. You are paid 3 days after delivery.
• Who collects my parcels? We book the courier automatically. See How delivery works.
• Fees: 8% on retail sales, 5% on wholesale. No monthly fee.

Safety

• Report a listing from its product page, or report a user from a chat. Our team reviews reports within 24 hours.
• Never pay outside RundzeeGlobal. Off-platform payments are not covered by buyer protection.

Your account and data

• Delete your account
• Privacy policy · Terms of service

RundzeeGlobal is operated by Rundzee, LLC, 14900 Interurban Ave S Ste 271, Tukwila, WA 98168, USA.