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Order tracking
No sign-in needed. Signed in? My orders has everything, including messages and returns.
Step 1: Paid
Your payment is held safely until delivery.
Step 2: Courier booked
We book the courier for the seller right away.
Step 3: On the way
Picked up and moving, with live courier updates.
Step 4: Delivered
The seller is paid only after delivery and a short protection window.
Where is my order number?
In your order confirmation email and at the top of each order in My orders, for example “Order #1042”.
Something wrong with your order?
Sign in, open the order and tap Report a problem or Return or refund an item. How it works
Late or not moving?
We watch every delivery and rebook or refund automatically if a courier fails. Learn more
Still need help?
Email support@rundzeeglobal.com with your order number, or visit the Help center.