My order is late or tracking hasn't moved

Couriers sometimes run late. Check the latest step in My orders or on Track an order.

We watch every delivery. If the courier fails or the parcel is clearly overdue while the seller still has it, we book another courier once. If that also fails, or a courier loses the parcel after pickup, the order is cancelled and refunded in full automatically.

If tracking says delivered but you don't have it, report it from the order page: choose "It never arrived".