Frequently asked questions

A marketplace where you can buy from home sellers, shops, businesses and factories in one place. You can buy single items at retail prices, or buy in bulk at wholesale prices. Every order is delivered by a courier that we book for the seller. RundzeeGlobal is operated by Rundzee, LLC in Tukwila, Washington, USA.

We are starting in the USA. At checkout you only see delivery options that couriers can offer for your address.

Couriers quote a price for your order at checkout and you pick the option you want. We mark the cheapest, the fastest and the best value. The delivery price is shown before you pay.

By card, through our payment provider Stripe. We never see or store your full card number. Always pay through RundzeeGlobal: payments made outside the site are not covered by buyer protection.

Open My orders. Each order shows live updates from the courier: courier assigned, picked up, on the way and delivered.

Open the order and choose Report a problem. If it never arrived you get a full refund, including delivery. If it arrived damaged or not as described, report it within 3 days of delivery and our team will review it. Keep photos of the item and packaging in case we ask for them.

Returns for a change of mind are up to each seller. Message the seller from the product or order page before you send anything back.

Refunds go back to the card you paid with. Once we send a refund, banks usually show it within 5 to 10 business days.

Message the seller as soon as you can. A seller can cancel an order until the courier picks it up, and you are then refunded in full automatically.

Wholesale listings have bulk price tiers: the more you buy, the lower the price per unit. Some have a minimum order quantity. For larger amounts you can send the seller a quote request and they reply with a price.

You can browse without one. To buy, message sellers or track orders, sign in with your email. We send you a one-time code, so there is no password to remember.

Opening a store is free and there is no monthly fee. When you make a sale we keep a commission of 8% on retail sales or 5% on wholesale sales. It is taken from the item price, not the delivery charge, and deducted from your payout.

3 days after the order is delivered, or sooner if the buyer confirms they received it. Payouts are sent through Stripe Connect to your bank account. You set this up once from your seller dashboard, including Stripe's identity check.

No. When an order is paid we book a courier automatically. Local couriers come to your pickup address. For parcel carriers such as USPS, UPS and FedEx, you print the label we create, stick it on the box and the carrier collects it. You just pack the order and have it ready.

Yes. Turn on wholesale for your store to set minimum order quantities, bulk price tiers and receive quote requests from business buyers. Factories and makers have wholesale turned on from the start.

Anything illegal, unsafe, counterfeit, or that couriers will not carry, such as weapons, drugs, tobacco, alcohol and hazardous materials.

The payout for that order is held while our team reviews the courier tracking, the report and the messages from both sides. We then refund the buyer in full or in part, or release the payment to you.

Yes, until the courier has the parcel. The buyer is refunded in full automatically, so only cancel when you really cannot fulfil the order.

Use Report this listing on any product page, or report a person from your chat with them. Our team reviews reports within 24 hours.

You can delete your account and personal data at any time from the Delete account page.

Email support@rundzeeglobal.com. We reply within one business day, usually much sooner.